Should you not find the answer your query below, please do not hesitate to contact us here


My question isn't on the FAQ list

Email us at [email protected] and we will get back to you with an answer within a few hours. Or you can call us on +27836000218 and one of our operators can either help you or arrange for someone to call you back with an answer.

What happens, if the jewellery I have purchased breaks in a years time?
Your Jewellery carries a 5 year warranty against manufacturing defects. We want you to enjoy wearing your jewellery on a daily basis.  Unfortunately we cannot replace or repair your jewellery at our expense after 2 years of wear and tear.

How do I know my ring size?

The two ways of measuring your ring size on the site, one requiring an existing ring that fits, and information on international ring size comparisons.

You can also obtain a free downloadable ring size here.

Placing your order

Can I order by phone/email?

We are able to take express orders by telephone, and if you wish to order or have any queries, please call +27836000218 or email us on [email protected].

Which Credit Cards do you accept?

American Express, Mastercard, VISA. We can also accept Maestro, Visa Delta, Solo and Electron debit cards. Your card statement will show the payment as going to Dulondon Limited, and payment will be taken in South African Rands, so if you normally pay in a different currency, your credit card company will convert the amount to your currency automatically.

How secure will my credit card information be when ordering online?

Very. When you come to the payment screen which asks you to enter your card details, you will be linked directly by secure server to STRIPE (International) or YOCO (South Africa), our payment service provider – they actually process your card on our behalf using SSL technology, which utilises high level encryption and is thus extremely secure. You will notice, depending on which browser you are using, that the key or padlock symbols appear along the bottom of the screen, and that the web address on the card details page starts ‘https’, the additional ‘s’ denoting a secure link is in place.

Stripe and YOCO are widely accredited within the banking community as a reputable and trustworthy organisation, and handles millions of online card transactions each year. does not see your card number at all.

What other payment methods do you offer?

Please contact us directly by Watsapp +27836000218 to advise us how you want to make payment, and we will be able to accommodate you.


How long does delivery take?

We aspire to deliver all items by insured delivery within 1-7 working days.  Overseas deliveries within Europe or the US, will take approximately 10 working days while deliveries to the rest of the world may take up to 14 working days.

All orders within Africa are delivered using The Courier Guy.

All orders within the UK and Europe are delivered using Royal Mail.

Can You deliver to a different address?

 Yes. As long as you advise at the same time as your order.

Please ensure that the delivery address which you provide is correct and that someone is available to sign and receive the goods on delivery.

Can you include a message?

Yes. Please send separate WORD/ADOBE attachment by email to [email protected], and we will print your message and include it with your purchase.

How much do You charge for delivery?

Insured Delivery of Your precious purchase is free.



I would like to have a special, signature piece of jewellery handcrafted for me. Can DuLondon do this?

On a daily basis, throughout the year, and for the past 40 years, our factory has been manufacturing and remodelling Fine and Rare pieces of Precious Jewellery.
Please call us on +27836000218 and we can discuss your personal requirements and help you find the perfect article, at your ideal budget. specializes in a bespoke jewellery service.

If you prefer, email us at [email protected] and we can call you at your convenience to discuss your requirements and help you find your ideal setting.

Are your chains/bracelets available in different lengths?

Yes. Every day we custom make our jewellery to Your specific lengths and sizes.

I need a special gift for someone. Can you help me?

Yes we can.   Please make contact for any special gifts or requests.

What is my guarantee that I am purchasing the quality product that you claim to be selling to me?

If you are NOT fully satisfied with your purchase, You are welcome to return your purchase for a FULL CREDIT.  DULONDON has been operating a retail boutique website since 2008.

We have successfully transacted thousands of sales using our website and have many satisfied customers around the world.

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