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+27 83 600 0218.

FAQs

Here are a selection of some of the most frequently asked questions we receive.

Should you experience a problem that is not covered by these Frequently Asked Questions, please click here to submit your problem by completing the form. We would be happy to assist you in solving the problem. We look forward to hearing from you, and we will publish New Frequent Questions on this page.
JEWELLERY

   1. Are the articles pictured actual size?
   2. What is included in the price that you are charging?
   3. Am I getting a Good Deal by shopping at Dulondon.com ?
   4. I would like to have a special signature piece of jewellery handcrafted, and require special guidance.
   5. How long will it take to make my  special order?
   6. How do I pay for it?
   7. Are your chains and bracelets available in different lengths?
   8. I need a special gift for someone.  Can you guide me?
   9. Do you sell Gift Certificates?
  10. What is my guarantee, that I am purchasing the quality product, that you claim you are selling to me?

PLACING YOUR ORDER

   1. Can I order by phone?
   2. Which Credit Cards do you accept?
   3. How secure will my credit card information be when ordering online?
   4. What other payment methods are there apart from credit/debit cards?

SHIPPING

   1. How soon will I receive my order?
   2. How is delivery made to me?
   3. Can my order be sent to another address, as a gift for example
   4. I am ordering from overseas, what about customs and tax etc?
   5. Do you offer express delivery?
JEWELLERY
1. Are the articles pictured actual size?
It is not possible to show the true size of the article on your computer screen.  Each screen is different.   However, we have photographed the Jewellery on a Person.  This is the best way for you to see what the article looks like.
2. What is included in the price that you are charging?
Your Purchase will be presented in an impressive presentation gift box (unless otherwise indicated), Which is then packed in a unique Dulondon.com Shopping Bag.  Prices are quoted in UK Pounds Sterling and include V.A.T. (Value Added Tax) at 17.5%. For orders placed from outside the European Union that are also for delivery outside the European Union, V.A.T. is deducted (note - this includes the Channel Islands and Canary Islands which are listed as separate countries). The ex V.A.T. price is also indicated for each item. Please see further information below for shipping costs outside the UK.  If your complete order is more than  £150.00 Sterling, then We at Dulondon.com  will cover all the shipping costs.
3. Am I getting a Good Deal by shopping at Dulondon.com ?
You are most definitely getting a great deal.
You are making your purchase directly from our reputable and well known factory.  Most of the Jewellery on this website comes from our own factory, which is based in Johannesburg, South Africa.  We source our raw materials directly from the local mines and bullion dealers.  The factory currently manufactures and sells Thousands of  Gold Jewellery articles to all corners of the world, every month.  
Being an Internet based company, Dulondon.com  has lower operating costs, so we can offer our product at highly competitive prices.
We also cover the costs of postage if your purchase is more than £150.00 Sterling in the UK
4. I would like to have a special signature piece of jewellery handcrafted, and require special guidance.
On a daily basis, throughout the year, and for the past 30 years, our factory has been manufacturing and remodelling Fine and Rare pieces of Precious Jewellery.

Please call us on +44(0)7924038888 and we can discuss your personal requirements and help you find the perfect article, at your ideal budget. Dulondon.com specializes in a bespoke jewellery service.

If you prefer, email us at david@Dulondon.com and we can call you at your convenience to discuss your requirements and help you find your ideal setting.
5. How long will it take to make my special order? How do I pay for it?
For special order items,  please advise us when you need your jewellery for, call us on +44(0)7924038888  or if you prefer, email us at david@Dulondon.com and we can call you at a given time.  We will try our hardest to accommodate your needs—within reason.  Special orders are unique pieces and our craftsmen/women  will ensure a quality and stunning article. We will advise your delivery, at the time of order confirmation.

Half of the payment we take up front as the deposit, and the other half once your jewellery is ready to be dispatched to you  This may take between 1 and 4 weeks, depending how busy the factory is. All items requested for special order are non-returnable and non-refundable.
6. Are your chains and bracelets available in different lengths?
All the  chains and bracelets are available in different lengths and can  be organised for you.  These requests will fit in as a special order, as described above.  Please email us  with any specific requests at david@Dulondon.com, or call us on +44(0)7924038888
7. I need a special gift for someone. Can you guide me?
Of course. Let  us know their age, gender, a brief description about them and how much you want to spend and we will put together the ideal gift selection for you. Once you have decided, you may ask us to deliver your selection, to your recipient, with any messages you'd like us to write on the gift cards. We will deliver the gifts with your message.
Call us on +44(0)7924038888 or if you prefer, email us at david@Dulondon.com and we can call you at a given time.  
There is no extra charge for this. If for any reason the recipient of your gift does not like it, then they can exchange or
return it.
8. Do you sell Gift Certificates?
Dulondon.com currently sells gift certificates that are  available in whatever denominations you require. Gift Certificates are not refundable for cash, and  can be sent directly to you or your recipient's address by post.  If you would prefer the voucher to be sent by email please advise us on +44(0)7924038888 or if you prefer, email us at david@Dulondon.com. The recipient will then be able to redeem the voucher online using the voucher number and pin number.
Each gift voucher has a number and pin code which can be redeemed against any purchase on the web site. When going through the final process for payment on the site, at Step 3 at the bottom of the page you will see the words "If you have a voucher to redeem against this order click here". Click on the voucher symbol and follow the instructions to redeem your voucher. To purchase a voucher please click here.
9. What is my guarantee, that I am purchasing the quality product, that you claim you are selling to me?
All the metals we sell in our retail Boutique are hallmarked.  All diamonds larger that .50cts will be delivered to you with its certificate, from a well known world reknowned laboratory.
10. What happens, if the jewellery I have purchased breaks in a years time?
Your Jewellery carries a 5 year warranty against manufacturing defects. We want you to enjoy wearing your jewellery on a daily basis.  Unfortunately we cannot replace or repair your jewellery at our expense after 2 years of wear and tear.
11. How do I know my ring size?
The two ways of measuring your ring size on the site, one requiring an existing ring that fits, and information on international ring size comparisons.
You can also obtain a free plastic ring gauge from us on request by sending an email to david@Dulondon.com.
PLACING YOUR ORDER
1. Can I order by phone?
We are able to take express orders by telephone, and if you wish to order or have any queries, please call +44(0)7924038888.
2. Which Credit Cards do you accept?
American Express, Mastercard, VISA. We can also accept Maestro, Visa Delta, Solo and Electron debit cards. Your card statement will show the payment as going to Fruittijewels Limited, and payment will be taken in Pounds Sterling, so if you normally pay in a different currency, your credit card company will convert the amount to your currency automatically.
3. How secure will my credit card information be when ordering online?
Very. When you come to the payment screen which asks you to enter your card details, you will be linked directly by secure server to   WORLDPAY,   our payment service provider - they actually process your card on our behalf using SSL technology, which utilises high level encryption and is thus extremely secure. You will notice, depending on which browser you are using, that the key or padlock symbols appear along the bottom of the screen, and that the web address on the card details page starts 'https', the additional 's' denoting a secure link is in place.

WORLDPAY is widely accredited within the banking community as a reputable and trustworthy organisation, and handles millions of online card transactions each year. Dulondon.com does not see your card number at all.
4. What other payment methods are there apart from credit/debit cards?
Please contact us to advise us, how you want to make payment, and we may be able to accommodate you.
SHIPPING
1. How soon will I receive my order?
We dispatch daily, so if we receive the order on time, it may arrive the following working day.  If we are unable to dispatch your order within two working days, we will email or telephone you to inform you of the situation. Delivery times within the UK are normally 1 - 2 days (i.e. 2 - 4 days from placing your order), 3 - 5 working days to Europe, 5 - 10 working days elsewhere, but see next answer also. We will email a dispatch confirmation receipt to you on the day of dispatch.
2. How is delivery made to me?
We use Royal Mail to deliver our jewellery, using First Class post, Recorded post or Special Delivery as appropriate. First Class and Recorded posts do NOT carry guaranteed delivery times so delays beyond the quoted number of delivery days above may occur. For international deliveries, we use Royal Mail International services, and again no guarantees of delivery times are given.
3. Can my order be sent to another address, as a gift for example?
Yes, you can enter a different delivery name and address such as a place of work, or somebody else at another address. Please note however we do reserve the right to decline to ship your order to a different address, or at all, if we believe there is a risk of fraud. This may particularly occur for higher value orders or for non UK addresses. Workplace addresses are usually fine. We will contact you if there is a problem.

If you are sending a gift directly to the recipient, we do include a delivery note giving details of the order and who placed it, but no price information is included on this or anywhere else in the parcel (except for customs declarations on parcels sent outside Europe).
4. I am ordering from overseas, what about customs and tax etc?
Within the European Union there should be no extra duty or tax payable. Deliveries outside the European Union may incur a small customs duty which will be charged by your postal delivery service. We have no control over this and cannot refund or re-imburse any such payment, but do bear in mind that you have not paid any UK tax (called Value Added Tax, or V.A.T.), so you're still getting a good deal!
5. Do you offer express delivery?
We do offer same day delivery in London, for an additional £ 50.00
GENERAL

You haven't got my question on your list...

Email us at david@Dulondon.com and we will get back to you with an answer within a few hours. Or you can call us on +44(0)7924038888 and one of our operators can either help you or arrange for someone to call you back with an answer


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David Ungar trading as dulondon.com
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